1. Why Choose Decowell Automation?
Q: What makes Decowell Automation stand out from other suppliers?
A: Decowell offers high-quality products designed for industrial environments. We are trusted globally in over 20 industries, providing custom solutions and comprehensive support from pre-sales consultation to after-sales service.
2. Product Information
Q: Do you provide product samples?
A: Yes, samples are available if in stock. Customers are responsible for sample and shipping fees.
Q: What is your minimum order quantity (MOQ)?
A: Our MOQ is just 1 unit, allowing you to test and evaluate our products with ease.
Q: Do you offer OEM/ODM services?
A: Yes, we offer both OEM and ODM customization to fit your specific application needs.
Q: What warranty do you provide on your products?
A: We offer a 1-year warranty covering non-human-induced damage from the date of shipment.
3. Pricing & Payment
Q: What are your payment terms?
A: We accept T/T payments with a 70% deposit and 30% before delivery. We'll provide photos of the products and packaging for final approval before payment.
Q: Can I get a discount for bulk orders?
A: Yes, we offer discounts for larger orders. Contact us for a custom quote based on your requirements.
4. Delivery & Shipping
Q: What is the delivery time for products?
A: In-stock products ship within 1-3 business days. Customized products typically ship in 2-4 weeks.
Q: Do you offer after-sales support?
A: Yes, we provide technical assistance, training, and access to product manuals and software.
5. Partnership Opportunities
Q: Do you accept distributors or partners?
A: Yes, we welcome distributors and partners worldwide. Get in touch with us to explore collaboration opportunities.
6. Quality Assurance
Q: How do you ensure product quality?
A: Our products meet CE, RoHS, and UL standards. Each product undergoes rigorous testing to ensure reliability and performance. We prioritize customer satisfaction with top-quality products and services.